As a central part of its mandate, Argentina's Ministry of Justice and Human Rights needed to provide more efficient service to citizens nationwide. The organization's IT team plays a central role in enabling the ministry to meet this mission. To trim operating costs, simplify IT management, and provide employees with enhanced collaboration tools in a single, easy-to-use interface. Based on its experience using Microsoft Office Communications Server 2007, the ministry was eager to evaluate improvements to the design and interoperability of the next generation of the technology. In 2011, ministry leaders opted to upgrade to Microsoft Lync Server 2010. Now, the organization benefits from lower costs, faster IT service delivery, and a 40 percent gain in productivity by relying on a single communications infrastructure.