Vinaphone is a leading mobile network operator headquartered in Hanoi, Vietnam with a 30% market share representing 30 million subscribers. Their challenges are to remove reliance on manual IB management, help ensure full device service coverage and prevent network risk. They chose Cisco to overcome these challenges. They have implemented Cisco smart net total care. The results of implementing Cisco were greater installed base visibility, improved service coverage and reduced network risk via proactive network maintenance.