Automating Accounts Receivable With ERP-to-CRM Integration
This global medical services company in the United States provides medical imaging products. When business-critical applications exist in silos, users often must manually enter data to update information across systems. This reduces staff productivity and can introduce errors and delay executing important business processes. The company also needed integration among various databases and flat files related to research sites and patient information. The company chose IBM WebSphere Cast Iron Cloud integration, which includes preconfigured integrations for hundreds of leading enterprise and cloud applications. The results of implementing IBM WebSphere were improved productivity and saved USD200,000, automated the AR process and reduced AR "Days sales outstanding" by 17 percent, from 58 to 48 days.