Bank Audi is the top commercial bank in Lebanon and one of the fastest growing banks in the region. Their challenges are growth, diversifying customer base required greater agility and alignment with goals, business units were beginning to bypass IT to find needed services and IT was unable to chargeback for service delivery. They chose VMware to overcome these challenges. They implemented VMware Professional Services engagement provided guidance for IT transformation. Phase One: infrastructure transformation via virtualization and cloud automation and Phase One: infrastructure transformation via virtualization and cloud automation. The results of implementing VMware were improved reputation for service helps IT prevent "Shadow IT" initiatives and transformed IT into a revenue generating entity and gave visibility into IT costs.