Binder & Binder is the largest social security advocate in the United States. Their challenges are to Lean IT team supporting 1,100 users spread across 50 U.S. states & territories, supplemented Kaseya's built-in VNC solution with a costly Radmin solution, complex scripting required calls to Kaseya's tech support and migrating to citrix environment and neither Keseya nor Radmin supports RDP/citrix shadowing. They chose PJ Technologies to overcome these challenges. They have implemented Goverlan software solutions. The results of implementing Goverlan were no need for dedicated SQL server, no need to define the enterprise topology, no need to supplement VNC (Goverlan includes a powerful troubleshooting solution), remote control feature includes RDP/citrix shadowing.