Botswana Postal Services (BotswanaPost) wanted to support the national vision for greatly enhanced citizen services. But before it could offer new e-services, BotswanaPost needed to upgrade its entire IT infrastructure and turned to Microsoft Services for help. In just 18 months, BotswanaPost created a strategy, deployed a private cloud infrastructure, upgraded core infrastructure software, and deployed new communications solutions. Throughout, Microsoft Services provided BotswanaPost IT staff with strategy, consulting, support, and training. By working with Microsoft Services, BotswanaPost will be able to deliver e-government services sooner. It has also been able to upgrade the skills of its IT staff and help other employees be more productive.