With three divisions; consulting, personnel search, and training, service provider Opera Labori understands the importance of efficient information management. Their challenges are to create a scalable voice and data infrastructure that can be easily moved to a new site, interconnect telephone system with the Microsoft CRM application and better manage the internal telephone costs between the three business divisions. They chose Cisco to overcome these challenges. Converged network allows voice and data integration and call management system supports efficient information sorting. Employees have access to the right data at the right time, increased customer satisfaction and reduced telecommunications costs.