Car Manufacturer Improves Customer Service with Enhanced Collaboration Tools

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Provided by: Microsoft
Topic: Software
Format: HTML
IT staff were also impressed with how Lync Server 2010 delivered unified communications; IM, presence, audio and video conferencing and desktop sharing through the Microsoft Lync 2010 client; and the complete telephony capabilities of an IP private branch exchange solution. Whether it's a dealer calling the technical support center, or a mechanic locating a part, Subaru Canada staff is working more efficiently. Instead of sending emails to many employees to find an answer to a question, staff-use the Lync client to see which colleague is available to immediately provide that answer-in an IM session, or an audio or video conference. Employees also use the Lync 2010 client to deliver online training courses to dealers, share desktops to review sales figures and design applications using whiteboarding sessions.
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