Case study: How Virgin Atlantic increased online sales and service
Virgin Atlantic offers end-to-end differentiated customer service starting at the point of booking via their website. Offering this high level of service, while dealing with fluctuating levels of customer enquiries, by email in particular, had proved a significant challenge for the Virgin Atlantic team.
This case study outlines how Virgin Atlantic increased its service levels and booking conversion rates, using LivePerson software across sales and service…
Subscribe to the Daily Tech Insider Newsletter
Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays