Cisco IT provides an enterprise eStore for employees to order any type of IT service via a modern web-based service catalog and self-service portal. Their challenges are to reduce employee frustration with multiple different systems for requesting IT services and reduce IT support and service delivery costs with easier tracking and streamlined fulfillment. They chose Cisco to overcome these challenges. They implemented Cisco eStore, powered by Cisco prime service catalog and Cisco process orchestrator. The result of implementing Cisco was addresses three business trends: reduced end-user dependence on IT, increased adoption of mobility and BYOD, and need for greater IT agility to meet business demands.