The City of Redmond is proud of its responsiveness and the wide range of services it offers to constituents. Aiming to take the city into the future, mayor and leadership developed a visionary strategic technology plan. Redmond sought to make its business processes more efficient and transparent, replacing an ERP system that was unable to fit public-sector needs and could not accommodate the way the city's departments and employees work. Engaging with Microsoft Gold Certified Partner Tyler Technologies, the City of Redmond implemented Microsoft Dynamics AX 2012 for public-sector organizations together with other software tools. Now, with streamlined operations and employees empowered with meaningful data, Redmond can provide citizens greater service quality and more effective communications.