Cloud-Based Call Center App Brings Complete Customer Care to Small Businesses
The complete customer care 360 call center app from Wetherly brings enterprise-class capabilities and best practices to small-to-midsize businesses. Organizations can take advantage of built-in workflows and automated scheduling to optimize their call center processes. The system also enables companies to provide a customer portal so customers can monitor cases, search knowledge base articles and participate in user community discussions. The end result is happier call center agents and happier customers. Customers with existing call center software can import the records from their old system, so they can start using the solution quickly without losing any customer information.