Collaboration Improves Productivity and Staff Satisfaction at Outsourcing Company

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Provided by: Cisco
Format: PDF
TDS - a Fujitsu-owned IT services company specializing in SAP consulting and outsourcing in Germany. Their challenges are to enable strong teamwork across a highly mobile and dispersed workforce while enhancing service delivery quality. They chose Cisco to overcome these challenges. They have implemented collaboration platform based on Cisco unified communications licensing featuring contact center express, Cisco WebEx, and Cisco Jabber virtualized on the Cisco unified computing system with Cisco Nexus switching. The results of implementing Cisco were ability to work more effectively in the office, at home, and on the move and faster fault resolution, lower travel costs, and improved staff satisfaction.
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