Contact Center Provider Grows Revenue with Collaboration

Provided by: Cisco
Topic: E-Commerce
Format: PDF
Afni is a contact center company that helps global telecommunications, cable, insurance and healthcare service companies. Their challenges are to refresh legacy communications infrastructure to take advantage of global growth opportunities, improve quality and efficiency of customer interactions and scale cost effectively and enable new business opportunities. They chose Cisco to overcome these challenges. They have implemented SIP-based unified communication and contact center solutions to contact centers, integrated inbound and outbound voice with Internet applications and equipped employees with integrated voice and video tools. The results of implementing Cisco were increased revenue by growing business and offering new services, united global organization while reducing travel by 50 percent and reduced employee time required for compliance by 50 percent.

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