The Maersk Group is a global conglomerate operating in global trade, shipping and energy. Their challenges are to create a redundant network, reduce costs and streamline support operations. They chose Cisco to overcome these challenges. They have implemented Cisco IPCC and IPT solution, virtual cluster phones deployment and designing and deployment of new IP-based network. The results of implementing Cisco were high network availability, cost reduction by reducing number of lines and quicker response times for meeting customer needs and queries because of routing based on skills and independent of location.