The City and County of Honolulu is the 13th-largest municipality in the United States and it covers the entire island of Oahu, Hawaii. Their challenges are to upgrade infrastructure to meet current needs, improve communications for employees and improve citizen convenience and responsiveness. They chose Cisco to overcome these challenges. They have implemented a solution for delivering a reliable network, telephone service, video surveillance and backup and recovery. The results of implementing Cisco were it simplified citizen communication with government, improved citizen service in tax office, and accelerated pothole repair with phone-based applications and implemented robust backup and recovery facility to help ensure that services are always available.