Creating The Digital Hotel of the Future

Provided by: Cisco
Topic: Enterprise Software
Format: PDF
Hyatt Regency Santa Clara, located at a hub of innovation, caters to sophisticated and technology-savvy guests. Their challenges are to offer reliable, high-speed Wi-Fi with continuous roaming service, measure guest preferences and behavior and create digital hotel model to replicate globally. They chose Cisco to overcome these challenges. They have captured location intelligence with Cisco mobility services engine, used Wi-Fi and analytics to enable one-on-one advertising and delivered notifications with Cisco mobility solutions. The results of implementing Cisco were grew revenues up to 20 percent using guest Wi-Fi for data and marketing, offered a continuous Wi-Fi experience and contributed to a 65-point increase in Net Promoter Scores (NPSs).

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