Sitel is one of the world's largest providers of customer care outsourcing services. Their challenges are to develop solid network failover, simplify management capabilities and interfaces for client transparency and secure networks to help ensure customers are PCI (Payment Card Industry) -compliant. They chose Cisco to overcome these challenges. They have implemented Cisco ASA 5585-X next-generation firewall, Cisco identity services engine and cloud web security. The results of implementing Cisco were no noticeable downtime when voice network failover occurs, flexible, scalable web security and quickly and easily segment agents' connection into client data centers.