Customer Service Takes Flight with Server Solution at Aeronautical Engineering Firm

Provided by: Microsoft
Topic: Enterprise Software
Format: HTML
Aeroresponse is a team of engineers who travel the world to inspect aircraft engines. They depend on email to deliver inspection results, but an unreliable Internet connection resulted in costly downtime for customers' aircraft and made it difficult to back up portable computers. Since deploying Windows Small Business Server 2011 Essentials, Aeroresponse has improved turnaround times for customers and benefited from disaster recovery capabilities. By using Windows small business server 2011 essentials, Aeroresponse expects to strengthen the attributes that already make it stand out as a company: shared expertise and responsive customer service.

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