Pratham Software (PSI)
Client is a global leader in customer care outsourcing solutions and provides solutions to prominent brands across multiple industry verticals. Their challenge is scope of work was inadequately shared, without defining any business logic and mostly with incomplete documentation. They chose Pratham Software (PSI) to overcome this challenge. They have implemented data warehouse system was developed with 3 integrated data layers: operational, detailed and analytical. The result of implementing Pratham Software (PSI) was Client's turnaround time was reduced by more than 80%.