Dutch Retailer Improves Contact Center Service

Provided by: Cisco
Topic: Networking
Format: PDF
Part of Kesa Electricals, BCC is one of the largest and fastest-growing consumer electronics retailers in the Netherlands. Their challenges are to provide excellent contact center experience, free up salespeople to help customers and minimize costs. They chose Cisco to overcome these challenges. They have implemented Cisco Unified Communications, including Cisco Unified Contact Center Enterprise and Engaged Avit Systems for planning, design and implementation. The results of implementing Cisco were it reduced number of calls to stores by 80 percent, improved service to customers in stores and simplified internal collaboration.

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