Egyptian Electric Utility and Consumer Protection Regulatory Agency: Web System Monitors Quality of Service for 24 Million Egyptian Electricity Consumers

EgyptEra is responsible for the protection of consumers' interests. To investigate complaints, EgyptEra set up a unified web-based quality of service system called EgyptEra-QSS. The Egyptian Electric Utility and Consumer Protection Regulatory Agency (EgyptEra) was established to regulate, supervise, and control electric power activities, including generation and distribution. After a successful pilot programme, it chose Microsoft Dynamics CRM 4.0 to monitor complaints and service requests to all nine Electricity Distribution Companies (EDCs) nationwide, serving up to 24 million consumers.

Provided by: Microsoft Topic: Big Data Date Added: Jun 2011 Format: HTML

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