Egyptian Electric Utility and Consumer Protection Regulatory Agency: Web System Monitors Quality of Service for 24 Million Egyptian Electricity Consumers
EgyptEra is responsible for the protection of consumers' interests. To investigate complaints, EgyptEra set up a unified web-based quality of service system called EgyptEra-QSS. The Egyptian Electric Utility and Consumer Protection Regulatory Agency (EgyptEra) was established to regulate, supervise, and control electric power activities, including generation and distribution. After a successful pilot programme, it chose Microsoft Dynamics CRM 4.0 to monitor complaints and service requests to all nine Electricity Distribution Companies (EDCs) nationwide, serving up to 24 million consumers.