headON Communication, a provider of headsets, communications equipment, and supporting services, wanted to gain better control of its business, simplify finance management, and engage more effectively with customers. The company replaced a legacy ERP system with Microsoft Dynamics NAV. The new ERP solution integrates with Microsoft Dynamics CRM through the Connector for Microsoft Dynamics and connects with other key business systems. Now, business managers can review financial, inventory, and customer data to manage the company for best performance and competitive positioning. Customer-facing employees can devise targeted campaigns to keep inventory moving quickly and market products to customers who find them most valuable. And, because new automation processes generate multiple efficiencies, employees can focus on tasks that take the business ahead.