Telkom Indonesia is the largest telecommunications provider in Indonesia serving over 100 million customers in the nation. Their challenges are to enhance operational efficiency and provide always-on services alongside fast growth, in support of its corporate's vision to become a leading Telecommunication, Information Media & Edutainment Service (TIMES) player in the region. They chose VMware to overcome these challenges. They have implemented VMware's vCenter Server, Horizon, vCenter, site recovery manager, vCloud automation center cloud business, cloud operations, vRealize operations and VMware. The results of implementing VMware were Telkom Indonesia supported by an always-on data center with 99.99 percent service availability, with a high performance level of IT operation and 40% reduction in total cost of ownership through virtualization of the IT infrastructure.