Organization for Tropical Studies (OTS) is a nonprofit consortium that provides leadership in education, research. Their challenges are to allow collaboration and data transmission between distant research sites and campuses, help ensure that network is connected 24 hours a day, seven days a week and ease contract administration, while improving network security and visibility. They chose Cisco to overcome these challenges. They have implemented smart care service gives Altus consulting single view of all OTS network devices and Altus consulting's smart connect combines Cisco smart care with its own support center. The results of implementing Cisco were accelerated network problem resolution and reduced risk of network failure, allowing research and education to be conducted worry-free.