eucon Information Systems Automates to Reduce Costs, Improve Customer Service
eucon was looking for ways to increase its business for processing automobile repair claims. Industry studies show that compensation paid for automobile accident claims is too high about 70 percent of the time. The company needed a solution that would provide flexible input methods for claims and could support a menu of different options for functions and services it offered to its customers. IBM Business Consulting Services helped eucon design and implement a system named "Check-it," which automates most of the digitizing of claims documents, then extracts and structures the data, analyzes the cost of items in the claim and produces an exception report highlighting cost items that seem out of line.