Fidessa provides a comprehensive range of products and services that span the entire financial trading lifecycle and encompass investment and broker communities. Their challenges are to improve the reliability and resilience of a vital support desk application and optimize the speed of the support desk app through load balancing. They chose F5 Networks to overcome these challenges. They have implemented BIG-IP Local Traffic Manager (LTM), BIG-IP Global Traffic Manager (GTM) and iRules, to customize certain BIG-IP functions relating to the virtualized server environment, such as redirecting HTTPS and rewriting URLs. The results of implementing F5 Networks were fast app performance ensures responsive service for clients, high availability of support desk solution helps Fidessa meet client SLAs and improved resilience to potential disasters provides peace of mind.