The financial services industry is ripe for change. Today's mobile banking customers expect higher service levels from their financial institutions. Jack Henry & Associates has introduced Surface Pro 3 devices running Windows 8.1 with their "Branch Anywhere" companion app in banks - so personnel can serve customers freely throughout branch settings and reach customers wherever they work. Participants in the pilot have been pleased with the security measures available with the Windows-based solution. And in the IT department, the reaction to the Windows-based solution is equally positive.