Harold Levinson Associates (HLA) is among the northeast United States' largest convenience distributors. Their challenges are to Telxons technology could not scan UPCs, so if a shelf tag was missing, the customer had to go look up the item in a big price book and it affected almost every aspect of HLA's operation. They chose Ai2 to overcome these challenges. They have implemented Pocket OrderWriter (POW) for their sales force and Automated Customer Entry (ACE) for customers. The results of implementing Ai2 were orders get to the system faster, customer service department doesn't get overwhelmed with calls, and each of salespeople saved an hour a day, feature-rich but still easy to use and save them time and paperwork on a daily basis.