How Iress solves customer issues 4 times faster with Slack

Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how.

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Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays

Resource Details

Slack logo
Provided by:
Slack
Topic:
Collaboration
Format:
PDF