How Iress solves customer issues 4 times faster with Slack

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Provided by: Slack
Topic: Collaboration
Format: PDF
Iress eliminated 500 emails per day by managing critical issues in Slack. Leveraging Slack as part of a broader support strategy has helped Iress cut the average response time for complex customer issues from eight days to two and led to a 64% decrease in the customer support ticket backlog. See how.
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