Insurance Company Improves Customer Service, Boosts Productivity with Video Calling
ERGO Group is one of the major insurance groups in Germany and the rest of Europe. It works closely a partner, the German branch of a global bank. After the bank partner upgraded its communications solution to Skype for business, ERGO decided to adopt Skype for business, too, so it could communicate with the bank and its customers more effectively. As a result, ERGO has reduced its agents’ travel costs and enhanced their ability to provide timely, compelling customer service.
Subscribe to the Daily Tech Insider Newsletter
Stay up to date on the latest in technology with Daily Tech Insider. We bring you news on industry-leading companies, products, and people, as well as highlighted articles, downloads, and top resources. You’ll receive primers on hot tech topics that will help you stay ahead of the game. Delivered Weekdays