Insurance Company Improves Customer Service, Boosts Productivity with Video Calling
ERGO Group is one of the major insurance groups in Germany and the rest of Europe. It works closely a partner, the German branch of a global bank. After the bank partner upgraded its communications solution to Skype for business, ERGO decided to adopt Skype for business, too, so it could communicate with the bank and its customers more effectively. As a result, ERGO has reduced its agents’ travel costs and enhanced their ability to provide timely, compelling customer service.