Founded in 2002, LOT Vacuum is a company that specializes in vacuum for semi-conductors and displays. LOT Vacuum underwent major innovation for IT as the company undertook BPR. AXI4CNS, a Microsoft Gold Certified Partner, oversaw LOT Vacuum's most fundamental system issue, lack of business process integration. LOT Vacuum adopted an ERP system back in 2004 along with its products lifecycle management system. After spending 3 months identifying the core issues in BPR thoroughly, LOT Vacuum began its implementation without delay. They implemented Microsoft Dynamics AX for ERP and Microsoft Dynamics CRM for PLMS. The results of deploying Microsoft were paperless management meetings with EIS, full lifecycle management from development to customer support and increased customer satisfaction.