IP Phones for a Customer Service Contact Center

Provided by: Audiocodes
Topic: Mobility
Format: PDF
A leading South African digital broadcasting company was looking for reliable and feature-rich IP phones for the agents of its new and expanded aspect-based customer contact center. The phones needed to support high-definition voice quality and centralized monitoring and provisioning. They chose AudioCodes to overcome these challenges. They have implemented AudioCodes 420HD SIP phones. The results of implementing AudioCodes were field-proven SIP interoperability ensures seamless connectivity, centralized, automated provisioning saves time and reduces technician costs and high definition voice quality delivers enhanced customer experience.

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