Irish Bank Gains Flexibility with New Call Center Solution

Provided by: Cisco
Topic: E-Commerce
Format: PDF
Allied Irish Bank is a full-service bank based in Dublin, Ireland, that offers a range of business and personal banking services. Their challenges are to eliminate isolated systems that increased contact center costs and reduced effectiveness, gain more flexibility deploying contact center agents to satellite offices and ease reporting on key contact center metrics. They chose Cisco to overcome these challenges. They have implemented Cisco unified contact center enterprise provides for enhanced collaboration and communication among contact center agents and Cisco unified communications manager to enable flexibility for opening virtual contact centers without buying individual PBXs for each one. The results of implementing Cisco were achieved business flexibility by being able to deploy agents anywhere and improved collaboration by sharing calls across multiple contact centers.

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