Jenaly Technology Group need on the part of small and medium-size businesses for not just IT management but IT leadership. Their challenges are to Offer support services for Cisco equipment sold to clients and managed by Jenaly, achieve competitive differentiation with superior support offering and compete with telecommunications companies moving into IT space. Cisco Select partner certification delivers product training. Cisco Small Business Support Service gives customers confidence to purchase new equipment. The results of deploying Cisco were improved competitive advantage with high-value support services and access to Cisco expertise. Successfully deployed large communications project with expert support from Cisco and reduced competitive threat from telecoms with Cisco Unified Communications.