IT Services Firm Deploys Modern ERP Solution, Cuts Support Costs by $400,000

Provided by: Microsoft
Topic: Social Enterprise
Format: HTML
Encouraging a high degree of personal ownership among its staff, Computer Aid Inc. has fostered a culture that has helped it grow to 3,000 employees and more than US$300 million in annual revenue. As the firm expanded into new markets, the task of aggregating operational and financial data became increasingly difficult by using a homegrown ERP system based on 15 individual systems and more than 200 spreadsheets. To give people insight into profitability, performance, and other metrics, Computer Aid implemented Microsoft Dynamics AX. Since then, the firm has cut its billing cycle in half and reduced ERP support costs by 60 percent.

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