Getronics is a Cisco Gold Certified Partner, offering a complete portfolio of integrated IT and communications services for large enterprises and public-sector organizations. Their challenges are to engage with multinational German company to provide superior visibility across installed base, consolidate end-of-life data for more proactive lifecycle management and help ensure simple administration and total transparency across global network. They chose Cisco to overcome these challenges. They have implemented Cisco Partner Support Service tools to drive more intelligent network operations. The results of implementing Cisco were increased customer loyalty with consultative approach to all client interactions, it helped boost incremental revenue and improve operational margins and achieved competitive differentiation by offering solutions tailored to customer needs.