Slovenska sporitelna is one of the largest and leading banking institutions in Slovakia. It provides a portfolio of banking services to its clients; encompassing public, private, as well as non-profit entities. The bank wanted to provide the highest level of service to its clients. It also wanted to have a complete CRM (Customer Relationship Management) solution, generate customized reports, enhance collaboration and have complete visibility over customer data. By implementing Microsoft Dynamics CRM 2013, the bank achieved these objectives.