Luxury Appliance Distributor Uses Online Tools to Boost Productivity, Service

Provided by: Microsoft
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Luwa Luxury Products offers personal customer service that sets it apart from traditional distributors. Today, Luwa is building its business and boosting its competitive advantage thanks to a move to Microsoft cloud-based productivity tools. Appliance owners are experiencing better service in the home because Luwa Advantage service technicians are using their Surface Pro 3 devices to fill out and upload part order forms right from the customers' homes. Since it switched from Google Apps for Business to Microsoft Office 365, everyone is working more productively, accessing and sharing business information from any device to keep customers front and center.

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