One major manufacturing company with offices around the world, choosing a global network technology support provider has been keys to achieving long-term success. Their challenges are to support expanding global vision despite limited network operations personnel, pursue managed services strategy to help enable long-term success and execute major network refresh while maintaining 24-hour globally available network. They chose Cisco to overcome these challenges. They have implemented managed services offers worldwide, anytime support across global network and managed services collaborates with customer IT staff to execute needed changes for optimal network performance and stability. The result of implementing Cisco was increased device footprint by more than 200 percent in 10 years without addition of network operations personnel.