Small medical practices commonly struggle to complete labor-intensive administrative tasks while providing outstanding care in a warm and personal atmosphere. Their challenges are to provide high-quality, personalized care for patients, increase staff productivity and reduce time spent on administrative tasks. They chose Cisco to overcome these challenges. Reduced time required for appointment reminder calls from four hours to 15 minutes per day, reduced time spent initiating phone calls and achieved more efficient contact with insurance companies. The results of choosing Cisco were new phone system increases call efficiency with integrated directory and one-touch dialing and new message management system helps users respond more quickly to high-priority calls.