This leading global financial services firm operates with more than 150,000 employees in over 50 countries. The customer service division alone operates some 15,000 desktop workstations. The customer service division's offshore call center had grown to over 5,000 Linux desktops that needed to be better managed and secured. The company was able to lock down all the call center desktops and centrally enforce uniform security policies using Microsoft active directory and Likewise enterprise. The company established a standardized set of policies for different user roles and is now able to provision these accounts through a central directory service that manages all user identities.