A global company, Vistaprint provides high-impact, personalized products and electronic services for micro businesses and the home. Their challenges are to keep workforce connected as company expands globally, connect customers globally to first available agent with the right skills and make sure customers can reach employees and employees can reach coworkers. They chose Cisco to overcome these challenges. They have connected all phones on multiple continents to four Cisco unified communications manager clusters, managing communications quality with Cisco unified communications management suite and enabled collaboration between employees in different offices, with Cisco TelePresence. The results of implementing Cisco were facilitated collaboration and accelerated decision-making and provided an excellent customer experience.