Queensland Health: Counsellors Dynamic Client Data System Helps Queensland Smokers Quit

Provided by: Microsoft
Topic: Enterprise Software
Format: HTML
As the Federal Government introduced new quit smoking programs the Queensland-based phone service, Quitline, faced a challenge. Executives wanted to deliver these new programs, but to be eligible, they had to create far more detailed reports than was possible using their current database: they needed to be able to track referrals, client information and outcomes according to individual client segments. Using an Agile deployment methodology, Microsoft Services took the lead in a fast-paced deployment of the newly released customer relationship management (CRM) product, Microsoft Dynamics CRM 2011. A combined team of on-site Microsoft experts, Microsoft Gold Certified Partners and Quitline staff designed, tested and deployed a new customer management system in a highly collaborative deployment, with Quitline staff providing input at every stage.

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