POS Remarketing Group, Inc. (POSRG) is one of fastest growing company in the refurbished point-of-sale equipment industry. Leadership attributes the company's success to the ability to assess market demand quickly, act on the markets swiftly, and build great relationships with customers. POSRG was growing rapidly and Testa saw the need to replace outdated systems and improve business processes to allow the organization to continue to grow. The company engaged Riics, Inc., Microsoft Dynamics CRM Certified partner, to assess, recommend, and create an effective CRM/XRM solution that would address the existing and future business process needs of the growing organization. The results of implementing Microsoft were improved account management and sales opportunity tracking, ability to track performance (KPIs), higher quality customer services and improved internal operations.