One of the largest retailers in North America sought to improve the availability and reliability of the data. Their challenges are to simplify the IT and communications environment to increase operational efficiency and lower cost and raise service levels within stores by improving the availability and reliability of the IT infrastructure. They chose Cisco to overcome these challenges. They have implemented dedicated 24-hour management of the IT and communications infrastructure, including data, voice, paging and overhead music and establishes a single point of contact for incident and change management and reporting. The results of implementing Cisco were improved network and communications availability for a better and more interconnected customer experience and decreased incident ticket volume by 75 percent by stabilizing the network.