Ricoh Simplifies Customer and Mobile Service by Integrating 55 Applications

Provided by: IBM
Topic: Cloud
Format: PDF
Ricoh has many lines of business and many geographies to integrate: it offers office imaging, production printing, document management and IT services worldwide. Their challenge is to provide global customers with a streamlined view of their business and simplify their customer experience, Ricoh needed to integrate 55 applications in a dozen countries. The company is using IBM WebSphere Cast Iron software to quickly integrate cloud and on-premises applications, including new mobile applications, and customer applications when requested. Cloud integration projects in multiple countries are being centrally controlled, and completed up to 50 percent faster than expected, and many new roles for mobile devices can be supported.

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