Seamless CRM Upgrade with Minimal Downtime Improves Operational Agility for Wireless Broadband Provider

Provided by: Microsoft
Topic: Networking
Format: HTML
Fixed wireless broadband provider Packet One aims to grow its business and improve customer service. The company had difficulty managing its existing system, with its previous systems integrator not being able to meet platform standards and company requirements. After upgrading to Microsoft Dynamics CRM 2011, Packet One has benefited from improved sales management, faster customer support resolution times and easier integration of future business possibilities. With the new CRM system, P1's sales team immediately benefited from being able to utilize the CRM module for sales activities.

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