Shoshin Technologies is an MSP that works with municipalities and small businesses in the region, including attorney offices, police departments, engineering firms and vacation rentals. Their challenges are experiencing several issues involving the delivery and management of its security licensing process, Shoshin's original licensing method required its customers to purchase a minimum of two annual licenses at a time and issue with the lack of integration between licensing and ConnectWise PSA, the professional services automation platform Shoshin uses for help desk and service management. They chose Trend Micro to overcome these challenges. They have implemented licensing management platform, worry-free remote manager and worry-free business security services. The results of implementing Trend Micro were able to offer customers flexible contract options with automated billing and reporting, time saved by switching to cloud-based management and able to offer customers real-time protection against existing and emerging threats.