Software Developer Lowers Phone Costs, Improves Customer Care

Provided by: Cisco
Topic: Enterprise Software
Format: PDF
Quintiq is an industry leader in planning and optimizing the world's supply chains. Their challenges are to implement scalable, reliable communications platform to support company growth, simplify collaboration within global workforce and provide follow-the-sun customer support. They chose Cisco to overcome these challenges. They have consolidated to two Cisco unified communications manager clusters that connect to 14 global offices over the Internet, provided personal work phone numbers without purchasing phones by implementing Cisco Jabber and intelligently routed support calls to engineers anywhere in world, based on time of day, using Cisco unified contact center express. The results of implementing Cisco were provided business-class voice quality, even from employees' homes and in countries with high packet loss and increased customer satisfaction by providing 24-hour support.

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